Shipping & Return Policy
Shipping Information for Online Orders
At ddcnyc.com, DOMUS DESIGN CENTER INC, we make every effort to deliver your purchase with excellent service. All furniture orders placed online ship with White Glove Delivery.
We currently ship orders placed online to addresses within the United States excluding Alaska, Hawaii and Puerto Rico; some limitations may apply. In addition, we can ship to a domestic freight forwarder of your choice for delivery overseas. We cannot ship to hotels, P.O. boxes or APO (Army Post Office), FPO (Fleet Post Office) or DPO (Diplomatic Post Office) destinations. Please email email@example.com for more information.
Delivery within the contiguous United States
An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax.
Local and National shipping areas are determined by proximity to one of our shipping centers.
|SHIPPING METHOD||DELIVERY AREA||RATE FOR NEW PRODUCTS||RATE FOR FLOOR SAMPLES|
|White Glove Delivery, Area 1||CT, DC, DE, MA, ME, MD, NH, NJ, NY, PA, RI, VA, VT||4.5% of the order value
Minimum rate is $250
|5.5% of the order value
Minimum rate is $300
|White Glove Delivery, Area 2||Any area outside Area 1, excluding Alaska, Hawaii and Puerto Rico||6% of the order value
Minimum rate is $350
|6.5% of the order value
Minimum rate is $400
Shipping Rates may vary during promotional periods.
Delivery to Alaska, Hawaii or Puerto Rico
We do not currently ship online orders to Alaska, Hawaii or Puerto Rico. Please contact us at firstname.lastname@example.org to place an order for those areas.
White Glove Delivery
Furniture will be delivered into your space and placed as specified. Typical delivery takes 1–3 weeks for Area 1, and 3-5 weeks for Area 2 from date of shipment within the contiguous U.S. Includes an appointment with a 4-hour delivery window coordinated by an agent, unpacking, assembly, placement in your room of choice and removal of packing materials. Excludes wall mounting, electrical work, structural changes, assembly of shelving and removal of non-ddc items. An authorized individual must be home during your scheduled delivery window to accept and inspect your items before our delivery professionals leave your home, and to sign the delivery receipt. In the rare event of any imperfection noted at the time of delivery, ddc will replace the item or schedule a furniture medic or service technician to repair the issue at no charge to you. Please email email@example.com for more information.
Preparing for Furniture Delivery
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
Scheduling Your Delivery
Once you are notified that items are ready for delivery, we ask that you take receipt of them within 30 days. At the time of scheduling, please notify ddc, by emailing firstname.lastname@example.org, of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
How do I know if my building requires a Certificate of Insurance (COI) prior to delivery?
Many high-rise and apartment buildings require a Certificate of Insurance prior to any delivery. To facilitate smooth delivery, it is best to contact your property management in advance to verify COI requirements. Once you have done so, please email email@example.com.
What if I am unable to receive delivery when it is ready?
If you know at time of order placement that you will not be able to receive delivery as scheduled and need to delay, please email firstname.lastname@example.org.
When do storage fees apply?
We allow 30 calendar days for you to accept your order without fees, after which you’ll begin to incur daily storage fees per day, per order. To avoid any additional charges, please work with our delivery agents to schedule an appointment within that 30-day period. If you’ll be unavailable to accept delivery for an extended period of time, or if you have any questions, please email email@example.com.
As we monitor the impact of coronavirus (COVID-19), we wanted to offer this constantly updated resource for our customers to share the precautions that ddc is taking to ensure the safety and wellness of our stores, employees and customers and also update you on any interruptions to our services. We’re here to help…we’re all in this together.
Warehouse safety precautions
At our fulfillment and warehouse facilities, our packers and pickers are taking extra steps to ship your products safely. They regularly sanitize and wash their hands and wear gloves while handling your products and shipments.
Potential shipment delays
As we navigate the changes incurred by the spread of COVID-19, you may experience delayed delivery times. We thank you for your patience and understanding during this time. Want to know more information on your delivery? Please email firstname.lastname@example.org We’re standing by.
Freight carriers are delivering to every market domestically but changing policies and procedures daily that may affect distribution. In some markets we are unable to offer white glove delivery at this time, but we can coordinate with the customers to deliver product to their door.
Returns and Refunds for Online Orders
We do not accept returns unless there is an issue with your order. Please review your item(s) upon delivery. If you received a damaged, defective, or incorrect item, we will make it right. Please contact our customer service team at email@example.com within three (3) days of receipt.
Return Policy Notes
– If you purchased an item listed with “New” as condition, we can only accept the return for the reasons listed in the “Returns and Refunds for Online Orders” section
– If you purchased an item listed with “Floor Sample” as condition, we do not accept the return.
– If a return is approved, client will receive a refund in the form of a credit back to the original credit card used for payment.
What if I need to cancel my order?
We can accept cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible.
Unless otherwise indicated herein, our USA websites are governed and operated in accordance with the laws of the United States and are intended for the use of residents of the United States.